Claiming Compensation for a Holiday Gone Wrong

What would happen if your dream holiday suddenly turned into a veritable nightmare?  Would you know the steps to take in order to file a claim and to receive financial compensation.  You might be surprised to learn that the majority of travellers are unaware of how to file a holiday claim until it is too late; resulting in needless stress.  Let’s take a look at how a basic claim functions, what types of situations it covers and finally, how to begin the discrete process.


What Does the Typical Holiday Claim Cover?

There are certain stipulations associated with any UK holiday claims package.  For example, you cannot claim compensation if you were unhappy with the meals served at a pre-reserved five-star restaurant.  Claims may be able to filed when the circumstances mentioned below occur:

  • Your flight was delayed or cancelled due to pilot error, overbooking or a mechanical issue.
  • You became ill as the result of short-term food poisoning while abroad.
  • The services included within a package holiday were not existent or they were not delivered as promised.
  • Accommodations were lacking or entirely substandard.
  • Your car hire broke down during a journey.
  • You or a family member (covered within a policy) was injured while on holiday.


How to File a Claim

It is always better to never wait to file a claim.  You should begin the process as soon as you return.  It could also be a good idea to contact the provider while you are still abroad (if possible).  Write directly to the provider and in the event that you used a linked serviced (such as a travel agent), speak with them directly.  Some of the basic information that you should have close by will include:

  • All references to booking and reservations.
  • A detailed description of the problems that you encountered.
  • Any copies or evidence that can back up these claims (such as photos or third-party testimony).
  • Any receipts during the journey.
  • A general idea of the amount of compensation that you desire.


What Happens if no Action is Taken?

There are rare circumstances when a company could deny the claim or they could simply be unresponsive.  You have two primary courses of action to consider during such a situation.  First, check to see whether the firm is a member of the Association of British Travel Agents (ABTA).  If they are, it is your legal right to file a grievance directly through this governing body.  There are even times when the ABTA will act as a third-party mediator between the complaintent and the company in question.  You might also choose to speak with the relevant regulatory body associated with the nation that you visited.  This is often useful if the provider is based out of this country.  Check local EU regulations to determine which steps to subsequently take.  Should all of these actions prove to be insufficient, you always have the option of taking the company to small claims court.  The downside here is that there is no guarantee you will be rewarded and specific fees will normally apply.